Last Updated: 15th January 2026
At Dryber Technologies Private Limited (Regd Name), we take your privacy and data security seriously. While we implement robust measures to protect your personal information, including encryption and regular security audits, it's essential to recognize that no system can guarantee absolute immunity from cyber threats or malicious activities. We continuously strive to mitigate these risks, and by using our services, you agree to accept any residual risk. Dryber Technologies Private Limited disclaims all liability for any unauthorized access, disclosure, or alteration of your information that may occur despite our best efforts.
We encourage you to take proactive steps to safeguard your data, such as using strong passwords and keeping your account credentials confidential. Your continued use of our platform constitutes your understanding and acceptance of these risks.
We are committed to protecting your privacy and personal information. This policy outlines how data is collected, used, and safeguarded during your use of our website and application.
This Privacy Policy governs the collection, processing, storage, use, disclosure, and protection of personal data by Dryber Technologies Private Limited ("Company", "we", "us", or "our") through its website and mobile application (collectively, the "Platform").
The Platform operates as a technology-enabled intermediary that facilitates connections between users seeking driving services and independent drivers willing to provide such services, based on the user's needs and requirements. The Company does not provide transportation services, does not own, lease, insure, manage, or control any vehicle, and does not act as a payment intermediary between users and drivers.
This Privacy Policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and other applicable laws in India.
1.1 This Privacy Policy applies to all persons who access or use the Platform, including users, drivers, and any other users.
1.2 This Privacy Policy governs all personal data collected, processed, stored, or otherwise handled by the Company in connection with the operation, administration, and facilitation of the Platform.
1.3 This Privacy Policy is limited strictly to data protection and privacy matters and does not govern contractual, commercial, or service-related rights and obligations, which are addressed separately.
2.1 "Applicable Law" means all laws, statutes, rules, regulations, guidelines, notifications, and governmental directions in force in India.
2.2 "User" means any person above the age of 18 years who uses the Platform to request, schedule, or avail driving services.
2.3 "Driver" means any individual registered on the Platform to offer driving services to users, as a freelancer, contractual, or independent basis.
2.4 "Data Principal" means the individual to whom the personal data relates.
2.5 "Data Fiduciary" means the Company, which determines the purpose and means of processing personal data.
2.6 "Personal Data" means any data relating to an identifiable individual, directly or indirectly, including sensitive personal data as defined under Applicable Law.
2.7 "Processing" includes collection, storage, use, disclosure, transmission, retrieval, retention, or any other operation performed on personal data.
2.8 "Platform" means the website and mobile application operated by the Company.
2.9 "Trip" means the period during which a driver is assigned to and provides services to a user through the Platform.
2.10 "Automated Processing" means processing carried out through technological systems without direct human intervention for specific operational purposes.
3.1 The Company functions solely as a facilitator and intermediary providing technological infrastructure to enable connections between users and drivers only.
3.2 The Company does not supervise, direct, or control how driving services are performed and does not guarantee the conduct, performance, behaviour, or actions of any driver or user.
3.3 Any arrangement for driving services is strictly between the user and the driver. The Company's responsibility is limited to facilitating access to the Platform and processing personal data in accordance with this Privacy Policy, to the maximum extent permitted by Applicable Law.
4.1 The Company processes personal data on lawful bases including explicit consent, performance of contractual obligations, compliance with legal requirements, and legitimate business interests.
4.2 By using our services or by clicking on 'I Agree' to accept the Terms and Conditions, you explicitly consent to the collection, processing, and storage of your personal data as described in this Privacy Policy. Your consent is obtained through various mechanisms, including account registration, where you agree to provide accurate and complete information; continued usage of our services, which constitutes implicit acceptance of our data handling practices; and opt-in mechanisms for specific data processing activities, such as marketing communications, where clear choices are provided.
4.3 Consent is obtained through affirmative actions including acceptance via checkboxes on the Platform, OTP-based authentication, and continued use of the Platform after disclosure of this Privacy Policy.
4.4 Users may withdraw consent at any time. Withdrawal of consent may materially affect access to or functionality of the Platform and may result in restriction, suspension, or termination of services where processing is essential for lawful operation. You have the right to withdraw your consent at any time by sending us an email through the 'Contact Us' tab on our website or application.
5.1 User personal data may include name, contact details, email address, location data for booking (collected only when the user is actively using the map screen to select a pickup location), booking details, Trip history, feedback submitted through the Platform, device and usage information, Vehicle-related information and other data customarily required for similar platforms and under Applicable Law.
5.2 Driver personal data may include identity details, contact information, residential address, Aadhaar number, PAN, driving licence details, police verification records, bank account information for settlement of driver obligations towards the Company, ratings or feedback displayed on the Platform, compliance documentation, and other data required by law or reasonably necessary for verification, safety, and platform integrity.
5.3 Technical data such as IP address, device identifiers, cookies, session logs, and analytics data may be collected to ensure platform functionality, security, and performance improvement.
5.4 Audio Recording and Speech-to-Text: The Platform may request microphone access to enable voice booking features, allowing users to book driving services through voice commands. Audio data is processed in real-time using speech-to-text technology to convert voice commands into text for booking purposes. Audio recordings are NOT stored, saved, or retained by the Company. Audio data is processed immediately and discarded after conversion to text. Microphone access is optional, and users may choose to use text-based booking instead of voice features. Audio data is processed locally on the device or through secure third-party speech recognition services, subject to their respective privacy policies.
6.1 Personal data is processed for facilitating connections between users and drivers, displaying pricing information, enabling bookings, OTP-based authentication, Trip execution, safety monitoring, emergency response, feedback display, dispute handling, analytics, platform improvement, fraud prevention, voice booking features through speech-to-text processing, and compliance with Applicable Law.
6.2 The Company does not process personal data for purposes that are excessive, unrelated, or inconsistent with the functioning of the Platform.
7.1 The Platform displays applicable charges for driving services in advance to ensure transparency, standardization, and informed decision-making by users. Such charges are determined in accordance with the Platform's pricing logic and are applicable at the time of booking, subject to revision prior to booking confirmation.
7.2 Drivers are not permitted to arbitrarily alter or independently decide pricing beyond what is displayed on the Platform.
7.3 Users make payments directly to drivers outside the Platform. The Company does not provide any mechanism for collecting, transmitting, holding, routing, or settling payments between users and drivers.
7.4 While cash payments are not prohibited, the Company encourages the use of online payment methods for safety, traceability, and record-keeping purposes, as such methods generate independent transaction records that may assist in resolving disputes.
7.5 The Company may reference limited payment-related information only where reasonably necessary for dispute resolution, compliance with Applicable Law, audit requirements, or prevention of misuse, without assuming responsibility for payment execution or settlement.
8.1 OTP-based authentication is used for user login, Trip commencement, and Trip completion to ensure security and service integrity.
8.2 OTP data is processed and retained only for such duration as is reasonably necessary for authentication, audit, and compliance purposes.
9.1 Location data is collected only when the user is actively using the map screen to select a pickup location for booking. Location access is limited to the foreground (when the app screen is visible) and is used solely to auto-fill the pickup address from GPS coordinates. The app does not track location in the background or during active trips.
9.2 Location access is automatically stopped when the user leaves the map screen or completes the booking process. The pickup location coordinates selected by the user are stored with the booking and shared with drivers to enable navigation to the pickup point.
9.3 Location data may be shared with drivers (for navigation purposes), emergency contacts, internal safety teams, or lawful authorities where reasonably required for safety or legal compliance.
10.1 Certain operational functions, including driver matching, availability assessment, safety alerts, and platform integrity checks, may involve Automated Processing.
10.2 Such processing is implemented to enhance efficiency, safety, and service quality and does not produce legally significant effects without appropriate oversight, to the extent required under Applicable Law.
11.1 In the event of accidents, incidents, or emergencies, relevant personal data may be shared with insurers, emergency responders, medical facilities, or legal authorities strictly on a need-to-know basis and only to the extent reasonably necessary.
13.1 Personal data is retained only for such period as is required under Applicable Law or reasonably necessary for lawful business purposes.
13.2 In the event of account deactivation, suspension, or termination, personal data may be retained to the extent necessary for legal compliance, dispute resolution, enforcement of rights, and prevention of fraud or misuse.
13.3 Requests for deletion of personal data shall be considered subject to statutory, regulatory, and operational requirements.
13.4 Users may request the deletion of their data by submitting a formal request through our designated contact channels. Upon receiving the request, we will verify the user's identity to prevent unauthorized deletions. Once verified, we will proceed with the deletion process and issue a deletion certification confirming that the data has been permanently removed from our systems. Please note that certain legal or regulatory obligations may require us to retain specific data even after a deletion request is processed.
14.1 Users and Drivers have the following rights regarding their personal data:
Exercise of such rights may be restricted where necessary to ensure platform functionality, legal compliance, or dispute resolution.
15.1 The Company implements reasonable technical and organizational safeguards including encryption, secure servers, access controls, Regular Security audits, Firewall and Intrusion Detection Systems, Secure Development Practices to protect personal data.
15.2 All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols. The Company follow secure coding standards and regularly update our software to mitigate security risks.
16.1 The Platform is not intended for independent use by minors.
16.2 Services may be booked for minors by adults, subject to enhanced safety measures including additional monitoring, verification mechanisms, and compliance with Applicable Law.
16.3 The Company does not knowingly collect personal data directly from minors without lawful authorization.
17.1 The Platform may contain links to third-party services.
17.2 The Company is not responsible for the privacy practices of such third parties.
18.1 In the event of a data breach, the Company shall take reasonable steps to mitigate harm and comply with Applicable Law.
19.1 Personal data may be transferred in the event of a merger, acquisition, restructuring, or transfer of business, subject to confidentiality and continued protection consistent with this Privacy Policy.
20.1 Users are responsible for providing accurate information and using the Platform lawfully.
21.1 The Company's liability in relation to data processing and privacy is limited to the maximum extent permitted by Applicable Law.
22.1 The Company may update this Privacy Policy from time to time. Any changes we make will be posted on this page. We encourage you to review this Privacy Policy periodically for any updates.
22.2 Your continued use of our services following the implementation of changes to our Privacy Policy constitutes acceptance of the updated terms, reaffirming your commitment to our data handling practices.
22.3 The Personal Information subject to this Privacy Policy will be collected and retained by the Company.
23.1 Concerns relating to the processing of personal data shall be addressed in accordance with Applicable Law.
23.2 To exercise any of these rights, please contact our Grievance Officer details of which are mentioned in the contact us tab. We will acknowledge requests within 48 hours and aim to resolve them within 30 days, as per applicable legal requirements.
To raise concerns, request clarifications, or submit grievances relating to this Privacy Policy, users may contact our Grievance Officer:
Email: support@dryber.in or legal@dryber.in
Address: KHATONI NO. 1052 Blue Jay Filling Station, KHEWAT NO.1045 Main G.T. Road, SAMALKHA Panipat, Haryana 132101